Highlights: World class service, space to relax, luxurious rooms and gorgeous views of the Indian ocean.
I checked in to a premier ocean view room for 5 nights stay at the newly opened Shangri-la hotel in Colombo, Sri Lanka (May 2018).
Check-in: As a Golden Circle member (which anyone can enrol) I used their mobile app to book and check-in. I highly recommend check-in using the mobile as this will considerably reduce the time spent at the reception when you arrive.
Up on arrival, I was welcomed by a lot of smiley Sri Lankan faces and I immediately felt comfortable. At the reception, I was taken care by the duty manager who quickly checked me into a high floor, upon my request. Overall, the check-in process was quick and convenient one. As I was walking towards the lift, I felt that all the front house staff were well trained and competent at their jobs.
Luxurious and large Lobby: Shangri-la has spared no expenses in the lobby area. The lobby area is shining with all marble floors and it had a real luxurious feeling which I haven’t experienced any other hotels in Colombo. As you can see from the picture below, the lobby area is huge and beautiful.
Lobby Bar (s) and entertainment: Shangri-la Colombo has two lobby bars and I felt engaged throughout my stay as the hotel offered a good level of entertainment throughout the hotel. I really enjoyed sitting at the lobby bar closest to the main entrance and listening to the pianist each night. Also, if you are an in-house guest, you do not necessarily have to buy a drink to sit there. There is another bar called Kaema Sutra on the on the 4th floor and usually, they have a live DJ there.
Capital Bar & Grill, which is the other bar on the ground floor, play live Jazz music every night until midnight and I really enjoyed sitting there. The atmosphere here is completely different to the lobby bar(Sapphyr Lounge).
You can find more about all the bars and restaurants in this hotel at:http://www.shangri-la.com/colombo/shangrila/dining/
Room:I stayed in a Premier ocean view King on the 19th floor. Deluxe ocean view rooms(slightly cheaper than premier) are on the 5th and 6th floor. So my advice is to spend £10 more and stay in a Premier ocean view to see this fantastic views.
Good to know: Premier ocean view (twin) rooms only offer partial Seaview.
Shangri-la Colombo rooms have all marble bathroom and entrance which I really liked. This gave the room its luxurious feel. Good to know: because I booked using the app and stayed in a Premier Ocean King, I was offered a welcome fruit basket
The room was nicely decorated and I liked the level of detail which has gone to it. The floor to ceiling class panels enabled me to see the fantastic views of the Indian ocean but it was also interesting being able to see the “port City project” on to my right.
The sitting area became very handy and well thought. The chairs were comfy and a good spot to watch the sunset and the busy roads of Colombo. Also, there were plenty of plugs/charging points (suitable for European AC adaptors) were conveniently allocated throughout the room.
Bed and cleaning: The bed was very comfy and big. The housekeeping staff did a great job each day and they serviced the room twice, once in the noon and once in the night.
Shower and bathroom: Many of you who read my blog know that shower and bathroom is one the most important thing for me in a hotel room and I expect high standards. For me the bathroom and the shower at Shangri-la Colombo were great. The shower had a very good water-flow creating a rain shower feeling. This was a walk-in shower and had plenty of space too.
Video of the shower
Overall, the bathroom was a nice size, offering everything I needed.
The highlight for me was the marble of course, but I wished that Shangri-la had put a glass window between the room and the bathroom so whilst having a shower I could have seen the ocean. If that was the case, I would say the bathroom experience would have been wonderful. As far as I know, the only shower room which has direct ocean view is Movenpick in Colombo and you can read that review Here.
Pool area, gym and Spa: Pool area has a bar and you can see the ocean from here. There is no deep end which is great too. The gym is one of the best, and had everthing I need from free weights to machines. In the gym, you can find complimentary towels, water and fruits. Spa cost around 16,000 rupees for 60 minutes which I though overpriced in Sri Lanka. So I went to Ceylon spa which was 8,500 rupees for 90 minutes’ massage. There is a Spa Ceylon around 10 minutes walk or 3 minutes tuk-tuk journey and I got the complimentary tuk-tuk service from Shangri-la
Restaurants and food: The hotel has a number of places you can eat. the 32nd-floor horizon club is only for the club guests.
Most days I ordered room service because I wanted to enjoy my meal whilst watching the ocean. On otherhand, it was convenient for me and per mean it did not cost me more thatn£7. The service was excellent and standard of the food was good too. However, only in one occation the food was not good as it was on a previous day, but I made sure that they know about it.
Tip: Try the chicken fried rice and black port curry. But ask them to make it authentically Sri Lankan.
Food and view pictures
What’s missing: I was surprised to find no coffee machine in the room. I think offering instant coffee is not a sign of luxury and I drinking instant coffee anyways. So I really hope they will include a coffee machine in their room in the future.
Service: I fund the service to be world class. Considering Shangri-la was open few months ago, the staff were well trained and looked after me very well. Everyone spoke good level of English and went out their way to accommodate me. I did change rooms 2 times and they gladly accomdated my requests.
Photo of leaving gift.
In Summary: I loved my stay and will be back next time when I’m in Sri Lanka. I loved premioer Ocean view rooms and it felt luxurious, offered fantastic view. The shower was faboulus, although it would have been nice to see the ocean from the shower room. One of the main highlight for me was the world class service they offered.
FYI: End of 2018, Ritz-Carlton will be opening their first hotel in Sri Lanka. This will be behind Hilton hotel Colombo, 2. I’m a fan of Ritz- Carlton and I love their service. So it would interesting to see if I’d love Ritz as much I did with Shangri-la.